Designing the Policy Making model of municipal urban services with a qualitative-quantitative approach

Document Type : Original Article

Authors

• Morteza Sharifi ¹
• Hassan Amiri ¹
• Mahmood Modiri ²
• Farzaneh Beig Zadeh ³

¹ Department of Public Management, South Tehran Branch, Islamic Azad University, Tehran, Iran

² Department of Industrial Management, South Tehran Branch, Islamic Azad University, Tehran, Iran

³ Department of Business Management, South Tehran Branch, Islamic Azad University, Tehran, Iran

10.22067/jfcei.2024.87667.1295

Abstract

In policy-making, increasing and improving the provision of services in order to reduce, and this makes the need for new qualities of modeling in the field of urban services to be felt more for urban progress and development. Therefore, the current research aims to help provide appropriate urban services and urban development by presenting the urban service-policy model. For this purpose, the research has been done in a developmental-applied way and in two quantitative-qualitative phases. The research community in the qualitative part of the experts includes senior managers of the municipality, who were selected by non-realistic and theoretical sampling method in the number of 15 based on the theoretical saturation criterion, and in the quantitative part, the statistical population of municipal employees numbering 350 people in a random-stratified manner. Is. The findings of the qualitative part with the content analysis method showed that the model includes five numbers "environmental", "economic", "cultural", "content", and "operational" along with 20 components. Quantitative findings with Dimtel's fuzzy method showed that "environmental", "cultural", "economic", "content" changes respectively affect "operational". The findings of the structural equation modeling method for the model test showed that the environment has a positive and significant effect on "cultural", "economic", "content" and "operational". Also, "cultural" changes have a positive and significant relationship with "economic" and "operational" changes. But "cultural" and "economic" relations with the "content" of approval between. Aspiring managers and statesmen should achieve success by deciding on appropriate laws and economic support in the proper implementation of policies.

Keywords

• policies
• municipal services
• urban policies

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